Refund rules steam full#
Refund rules steam software#
Refund rules steam Pc#

Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties). If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.

Refund rules steam full#

You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. Once cancelled, your subscription will no longer automatically renew but you will retain access to the content and benefits of the subscription through the end of your current billing cycle. Please note that you can cancel an active subscription at any time by going to your account details. Content is considered used if any games within the subscription have been played during the current billing cycle or if any benefits or discounts included with the subscription have been used, consumed, modified or transferred. If a renewable subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal. monthly, yearly) access that you pay for on a recurring basis. Renewable Subscriptionsįor some content and services, Steam offers periodic (e.g. You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds. The standard 14-day/two-hour refund period also applies, starting on the game’s release date. When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. Otherwise, in-game purchases in non-Valve games are not refundable through Steam. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character).

Refund rules steam software#

(Steam store content usable within another game or software application, 'DLC')ĭLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Here is an overview of how refunds work with other types of purchases.

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Click here for a full list.) Where Refunds Apply (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. You will be issued a full refund of your purchase within a week of approval. Consumers in some jurisdictions may have additional rights to a refund in circumstances where the game is faulty. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look. Valve will, upon request via, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.

Refund rules steam Pc#

Maybe your PC doesn't meet the hardware requirements maybe you bought a game by mistake maybe you played the title for an hour and just didn't like it. You can request a refund for nearly any purchase on Steam-for any reason.